Customer support
Help with the problem in front of them.
Give customers a video agent they can talk to as they explain an issue, share context, and work through what to try next.
Book a demoWork through the problem together.
Bring conversation and shared context to the support experience.
Hear the question
Let customers explain what they are trying to do in their own words.
See the context
Use the screen a customer shares to help understand the issue.
Explain what to try
Guide customers through a process using your support knowledge.
Keep the details that matter.
Make the session useful for the team that follows up.
What was tried
Keep context about the steps covered during the conversation.
Where things stand
Understand what happened and what remains unresolved.
What needs an answer
Review the questions that need more attention from your team.
Let’s start with what you want to get done.
Explore how Basics could support your employees and customers.
Book a demo