Video agents

A conversation that helps people move forward.

Give employees and customers a conversational guide that can explain, answer questions, and help them work through a task.

Start with what you want to help someone do.

Shape the experience around a task, the knowledge it requires, and the guidance people need.

Define the task
Choose the process, question, or skill the agent will help someone work through.
Bring the relevant material
Use your explanations, terminology, and process guidance to give the conversation context.
Describe the desired result
Make the intended outcome clear so the experience has a useful direction.

People can ask a question, work through an example, and continue with the task.

Explain the next step
Talk through what someone needs to do and why it matters.
Make room for questions
Let the person pause for an explanation or ask about their situation.
Use shared context
Use what someone shares on screen to help with the task in front of them.

Review what happened and carry useful context into the next conversation.

Review progress
See which parts of the experience were reached and what remains unfinished.
Keep the useful details
Understand where work stopped and which questions need attention.
Choose the next step
Use the session context to focus the follow-up on what the person needs.

Explore how Basics could support your employees and customers.