Insights
See what people can do. Understand where they need help.
Look at the tasks people demonstrate, the questions they ask, and the obstacles they encounter. Bring context to results across learning, onboarding, and support.
Book a demoStart with the result you want to understand.
Review a session in the context of the task someone was working on.
Look at the task
Read the expected result alongside the work covered in the session.
Review progress
See the steps reached and the work left unfinished.
Find the point that needs attention
Use the session context to identify where a closer look would help.
See the evidence behind a task result.
Distinguish what someone demonstrated from what they attempted or did not show during the session.
Demonstrated
Review the evidence that shows the required result.
Attempted
See where someone worked on a task but the required result was not demonstrated.
Not observed
Keep missing evidence separate from an unsuccessful attempt.
Turn the review into a useful follow-up.
Use the stopping point and open questions to decide what needs attention next.
Pick up unfinished work
Start with where the person stopped rather than asking them to explain the whole session again.
Answer the open questions
Focus the next explanation on what the person still needs to know.
Investigate the obstacle
Look at the context before deciding whether someone needs practice, access to a tool, or help with a process.
Let’s start with what you want to get done.
Explore how Basics could support your employees and customers.
Book a demo